Sociotechnical Requirements Specification - an Example of Continuous Support for Collaborative Modelling and Design
نویسندگان
چکیده
The question “what is the object of socio-technical design and who is in charge of designing which aspects?” is generally described as a wicked problem which requires deliberate reflection – in theory as well as practice. Baxter’s and Sommerville’s differentiation between the development and change process and the development and change team provides a good basis for analysis. By reflecting on the requirements for an elicitation phase of a socio-technical solution for collaborative modelling and design in the area of business process management, it turned out that a clear separation between the technical and organizational (change-related) requirements is not possible, and therefore cannot serve as a basis for task-allocation during design. This is demonstrated by several examples of overlaps or reciprocal dependencies between both types of requirements. Furthermore, it turns out that the evaluation of a socio-technical solution additionally has to cover a variety of aspects which go beyond testing the functionality and usability of technical components.
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